What You Don't Know Can Hurt You!  Health Literacy and Safety/Risk Communication


Health literacy has an impact on employees’ occupational health and safety including work injury prevention.  This interactive session provides an overview of workplace health literacy with an emphasis on employer responsibility in facilitating and supporting the worker with information needed to access, understand, and apply health information.  Learn which employees are at highest risk of work-related injuries and practice techniques for effective communication through plain language and teach-back.  Objectives:

  1. Define health literacy and discuss the importance of workplace health literacy.
  2. Identify workers at risk of work-related injuries
  3. Practice effective communication techniques including plain language and teach-back.


Presented By:

Ann Marie Loiseau, DNP, RN, CSN, CCM, Assistant Professor, DeSales University

Ann Marie Loiseau is a registered nurse with a Doctor of Nursing Practice, and a Master of Science in education.  She is certified in case management, school nursing (K-12), and elementary education (K-6).  She implemented her scholarly project at a state OHN conference to assess the effectiveness of a health literacy education program.  She is passionate about improving health literacy of healthcare professional through education programs.  As an assistant professor at DeSales University, she teaches nursing students (graduate and undergraduate) about community and public health nursing; research; health policy, organization, and financing; and health informatics, quality and safety.  Her clinical nursing experience includes hospital staff nurse in medical/surgical and pediatrics, ambulatory care, home health, and traumatic brain injury rehabilitation.  She has provided case management services for individuals who suffered injuries or illness as a result of motor vehicle accidents, occupational accidents, and long-term disability.  Ann Marie volunteers at a local free clinic and serves on numerous committees including the PA Bureau of Workers’ Compensation Conference Committee, PA Association of Rehabilitation Professionals, and Susquehanna Valley of Pennsylvania OHNs. She serves on the editorial board of the Workplace Health & Safety Journal.  Ann Marie is the recipient of the AAOHN New Investigator Research Grant funded by Medique Products and Dorothy Saller Outstanding Occupational Health Nurse Leadership Award from the PAOHN.

Presented By:

Bernadette Heckman, Owner, Heckman Group, LLC

Bernadette Heckman provides effective safety and health, risk management, and safety and loss control consulting services to employers throughout Pennsylvania. Client sectors include manufacturing, health care, home health, social services, education, government, construction, etc. She utilizes her vast skill set to assist clients with cost effective solutions. She provides development and implementation of corporate policies, procedures, training and programs. She also assists with areas such as Safety Committee formation, support, training and audit assistance; Department of Labor and Industry Safety Program Audits; Workers’ Compensation cost reduction; Return To Work; Aging Worker and Ergonomic Solutions; Workplace Violence Prevention and Response among others. She also serves on the Governor’s Occupational Safety and Health Board and the Pennsylvania Workers’ Compensation Conference Planning committee.